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Welcome to our website ("HEYRAW.com"). These "Terms of Use" govern access to HEYRAW.COM and its use.
Access to the site and its use as well as the purchase of HEYRAW.COM products are based on the assumption that by loading the Web Page on the end device, the User expresses his consent to take note of these General Conditions of use of the site and their annexes.
These conditions represent an agreement that establishes the relations between SALES MOTION SRL as administrator of the website www.HEYRAW.com and its end users.
This agreement applies to services and information systems accessible through the Site, through its mobile versions as well as any other mobile version and service that are or could be in connection with the site. This agreement is effective until the User ceases to use the Services accessible through the Site.
SALES MOTION SRL is a commercial company with headquarters and management address: BUCUREŞTI, SECTOR 6DRM. SĂBĂRENI Nr. 24-26. The company is registered at the Trade Register and at the Register of Non-Profit Legal Entities under the Registration Agency with EIC RO36416292.
The objective of the site is expressed in the following general directions:
1. Informing Users about the company's activity, its history, vision, mission, values, corporate and social responsibility assumed by the company, as well as the products and services offered through the site.
2. Providing access to a platform through which Users can make online orders for products, conclude sales-purchase contracts for products offered by the Company and share testimonials and evaluations regarding the goods offered.
3. Informing the User of the website regarding the contact details with the company in case they need additional information, in case they have requests and requests regarding the products and services offered, wish to send comments or recommendations as well as receive information regarding the rights them and the way to exercise these rights.
Access to HEYRAW.COM and its use, including the display of web pages, communication with HEYRAW.COM and related web pages and social network resources, making purchases through the website, will be carried out by our users entirely for personal use purposes that under no circumstances should they be connected to any commercial, economic or professional activity.
HEYRAW.COM is not responsible for any use of the site and its content by any of its users that is not in accordance with the legislation and legal provisions in force. In this case, you may be held liable for providing incorrect, false information or data regarding third parties (if the third party has not given its consent) as well as for any incorrect use of such data or information.
1. Registration and communication
If you wish to use our services, you must be of legal age and accept these Terms. By accepting these Conditions, the User expresses his agreement that the communication with him will be carried out through the communication channels made available - telephone, e-mail, SMS or other electronic channels. The user expresses his agreement to become a recipient and to receive electronic notices from the site and from the site administrator.
The parties agree that the messages sent by e-mail are electronic notices and that the accompanying information represents the identification of the author as the owner of such electronic notices and that it is an electronic signature, the parties recognizing its value as a holographic signature in their relations.
To benefit from our services, you can also purchase the products by registering on the website. Registration is free. The user can cancel the registration at any time. The user agrees to provide complete, correct and accurate information, not only when registering, but also when placing an order without registering a profile. Access rights are personal and cannot be transferred to third parties. We are not responsible for unauthorized access to your profile.
2. Intellectual Property Rights
The user has the right to real-time (online) access to the Services offered through the Site, complying with the access requirements.
The right of access made available to the User does not include the right to copy or reproduce information or to use protected objects of intellectual or industrial property, except for a small amount of information intended only for personal use, provided that such use does not harm the interests legal rights of the authors or other holders of intellectual or industrial property rights and copying or reproduction is done without commercial purpose.
HEYRAW.COM content including but not limited to works, photographs, images, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other materials, published on HEYRAW.COM in any format, including menus , web pages, graphics, colors, schemes, tools, fonts, website design, diagrams, plans, methods, processes, functions and software that are part of HEYRAW.COM are protected by copyright and any other right of intellectual property belonging to HEYRAW.COM and the rest of the holders of such rights. Full or partial reproduction, in whatever form, of HEYRAW.COM and its content is not permitted without the written consent of HEYRAW.COM.
HEYRAW.COM has the exclusive right to permit or prohibit any reproduction (whether directly or indirectly, temporarily or permanently, for any other reason or in any other form, partially or fully) of the HEYRAW.COM site and its content.
The authors of the works published on HEYRAW.COM have the right at any time to claim copyright over their works and to oppose any distortion or other modification of their performance, including any changes made to their works that may have a negative and unfavorable impact on the honor and the reputation of the respective authors.
Users of our web page are obliged to take into account the copyrights of authors who have decided to publish their works on HEYRAW.COM or who have collaborated with HEYRAW.COM for the editing of new expressive and artistic works and which are intended for publication not only on the site or that are an integral part of the site.
In any case, the use in any way or in any form of the content of the site or any separate work protected by copyright or any other intellectual property right is not permitted.
3. Trademarks and domain names
SALES MOTION SRL is the exclusive owner of the logos and trademark "HEYRAW" and any other sign that includes the word "HEYRAW" and the domain name "HEYRAW.COM".
SALES MOTION SRL has the right to the exclusive use of its own trademarks.
It is not allowed to use these trademarks for other products or services without the consent of SALES MOTION SRL .
4. Links to Other Sites
HEYRAW.com contains links to other sites that are not related in any way to HEYRAW.COM.
HEYRAW.COM does not control these websites, nor their content. HEYRAW.COM is not responsible for the content of these sites and/or the rights adopted by them regarding, but not limited to, your personal data when you access these sites. It is likely that these third parties will collect your personal data as a user, the data collection regime being regulated according to the general conditions adopted by them regarding the use and protection of personal data. We ask that when you reach the respective websites through the links/links/ made available by HEYRAW.COM, you carefully read their rules and conditions of use as well as the privacy rules. Our terms of use and Privacy Policy may not apply to third party websites.
5. Terms of use of the content
HEYRAW.COM makes efforts to prevent the publication on its website of content that can be considered to violate public beliefs or human rights and dignity, in any form and manifestation. However, HEYRAW.COM does not warrant that the content of the website is appropriate or legal for any audience or that it is legal in all countries.
If such content is considered illegal in one of these countries, we are not responsible for your decision to access and use our site. If you still decide to use the site, we inform you that the use of the services provided by HEYRAW. COM is done entirely at your own risk.
HEYRAW.COM takes steps to ensure that the content of HEYRAW.COM is correct and that it does not contain incorrect or out-of-date information. However, HEYRAW.COM cannot be held responsible for the accuracy and completeness of the content published on its website.
HEYRAW.COM cannot guarantee that the website will work continuously, without any kind of interruptions and errors due to the internet connection. If you have a problem using our site, please contact us. A HEYRAW.COM representative will be at your disposal to cooperate and help you recover your access to the site, if and to the extent possible.
HEYRAW.COM adopts appropriate technical and organizational measures to ensure the security of HEYRAW.COM services to prevent unauthorized access or use of data as well as to prevent risks of dissemination, destruction and loss of data and confidential information regarding HEYRAW.COM users, as well as to avoid unauthorized or illegal access to such data and information.
6. Rights and obligations of the user
The user has the right to use the site within the limits described above in p. 2 Intellectual property rights.
The user undertakes that when using the Services provided:
1. not to undertake actions in bad faith within the meaning of these Terms of Use;
2. not to extract by technical means or through technical methods any kind of IT resources or parts of them included in the databases accessible through the Site and in this way create their own database in electronic format or any other format.
3. not pretend to be another person, nor pretend to be a representative of a person whom he is not authorized to represent, nor mislead the site or third parties, in other ways, regarding the identity his or his membership of a certain group of persons;
4. to immediately notify the Company of any case of violation committed or detected in the use of the Services provided;
5. not to carry out any activity that includes the use of viruses, bots, "worm" viruses or other types of computer code, files or programs that interrupt, destroy or limit the functionality of the software or hardware of computers or other telecommunications devices, or otherwise allow unauthorized use of or access to the computer device or computer network.
7. Limitation of the Company's liability
The Company provides its Services through the Site, which are intended to be used by the User "as they are" and "as they are accessible". The company does not guarantee or promise concrete results from the use or from the long-term possibility of using the Services.
The company does not offer guarantees that:
1. the use of the Services by the user will be uninterrupted, timely, secured and secure or error-free;
2. any defects in the Services will be fixed;
3. The services provided or the services on which they will be built, will not contain viruses or other harmful components;
Under no circumstances will the Company be held responsible for any loss, defect or damage resulting from:
1. the use of the Services;
2. technical problems or malfunctions in connection with the use of the Services;
3. materials downloaded through or in connection with the Services;
4. content intended for users;
5. the behavior of the Users in relation to the Services provided, regardless of the type of provision - in real time (on line) or not (off line).
The company is not responsible if the User cannot access the site due to problems beyond the control of the Site - software, hardware problem, problem with the Internet connection or force majeure.
The User accepts that he/she is responsible for all expenses caused by the maintenance, functionality or connection to his/her computer system or other goods necessary for the User's use of the Services.
The company reserves the right to systematically intervene in the general functionality of the site, including but not limited to stopping access to the site, if there is a valid reason for this.
8. Indemnities
The company will not be held responsible for damages or losses, up to their full value allowed by law, suffered by the User and which are: 1. indirect; 2. subsequent; 3. accidental; 4. criminal charges, including for unrealized benefits arising from the use or impossibility of using the Services.
Regardless of the aforementioned, the Company's liability towards the User for any kind of activity or inactivity related to and caused by the use of the Services will always be limited to compensation in the amount of the purchase made. If there is no purchase made, the Company is not responsible for any of its activities or inactions.
9. Edit
HEYRAW.COM may modify or update all or part of these "Terms of Use". In this case, the updated information will be published in this section. The new "Terms of Use" shall enter into force and produce effects starting from the date of their publication on HEYRAW.COM.
If you do not agree with all or part of the HEYRAW.COM "Terms of Use", we are not responsible for your decision to access and use our website.
10. Term and dissolution
This agreement enters into force immediately and starting from the moment of its acceptance by the User and produces effects until the moment when the services are no longer used.
11. Applicable legislation
As a basic principle for carrying out this agreement, the parties accept mutual understanding and tolerable compromise. In this sense, the parties agree to resolve the problems and differences arising between them in a friendly spirit and through negotiations.
Any dispute, divergence or request arising from or in connection with the implementation or non-implementation of this agreement shall be resolved by the parties through negotiations and with the good will of each.
In case it will prove to be impossible to resolve the disputes arising in connection with and caused by this agreement, its implementation, respectively its non-implementation, the parties agree to settle the disputes before the competent court established in accordance with the rules of constituency. In case of a private civil dispute with international elements, the competent court to resolve the dispute will be established according to the rules of private international law.
The applicable agreement to this agreement is the law of the state in which the data operator is registered, in this case the Republic of Bulgaria.
Delivery and payment
The following terms of sale govern the offer and sale of products on our website ("HEYRAW.com"). The products purchased on HEYRAW.com are sold directly by SALES MOTION SRL., based in UCUREŞTI, SECTOR 6DRM. SĂBĂRENI Nr. 24-26 , EIC RO36416292, fiscal number and VAT number RO36416292.
1. Rules of sale HEYRAW.com
1.1 SALES MOTION SRL offers "HEYRAW.com" products for sale.
1.2 SALES MOTION SRL reserves the right not to process and fulfill orders that do not meet the HEYRAW.com sales rules.
1.3 The terms and conditions of sale govern the adoption and implementation of purchase orders covering HEYRAW.com products, between users and HEYRAW.com SALES MOTION SRL.
2. How to order HEYRAW.com
2.1 To place an order to buy one or more HEYRAW.com products, you must complete the online order form and send it electronically, following the appropriate instructions.
2.2. a valid email address;
2.3 correctly completed product delivery and invoicing address; correctly completed contact data - name, surname, telephone.
2.4. The order is activated, that is, it is requested from the electronic store by pressing the second "Buy" button - located under the order delivery data, button that appears after at least one product has been added to the cart and the first button " Buy".
2.5. When the order has been successfully placed, the User receives a confirmation of the order by an electronic letter to the e-mail address indicated by him. The confirmation sent by e-mail mentions the product ordered, the order number, the date and time when the order was placed. Telephone confirmation is only carried out when additional information or clarifications are required regarding the order.
2.6 SALES MOTION SRL. reserves the right not to process orders when they are incomplete or incorrect, or the products are no longer available (in stock). If the products displayed on HEYRAW.com are no longer available during the last on-site visit or after SALES MOTION SRL has received the order (request) form, SALES MOTION SRL will inform you about the lack of the ordered products within ten (10) days from the date SALES MOTION SRL received the order.
If the order form (request) has been submitted and the price has been paid for products that are no longer available SALES MOTION SRL will refund the amount paid for such products without undue delay and an agreement between the parties will be considered terminated.
2.7 By submitting the order (request) form to SALES MOTION SRL, you unconditionally accept and abide by these Terms and Conditions of Sale with SALES MOTION SRL. If you do not agree with certain provisions of these Terms and Conditions of Sale, please do not submit the form (request) to purchase HEYRAW.com products.
2.8 Once the agreement has entered into force, the seller will send you an email upon receipt of the purchase order. By submitting an order form, you agree and accept the Terms and Conditions of Sale and additional conditions contained in HEYRAW.com through links, including the Terms of Use, Privacy Policy and Return Policy.
2.9 We would like to remind you that all products purchased are intended for use in the country from which they were ordered. However, if you have decided to export the products to another country, you will be responsible for complying with the export laws of the country from which they were purchased and the import laws of the country in which they are brought. SALES MOTION SRL is not responsible for it.
3. Warranty and product prices.
3.1 On HEYRAW.com, we offer you luxury and high quality products.
3.2 The main characteristics of the products are presented on each HEYRAW.com page.
3.3 Prices are subject to change. Check the final sale price before submitting the appropriate form (request) for the order.
3.4 Orders placed on the website from countries or addresses where SALES MOTION SRL cannot deliver, will be automatically cancelled.
3.5 In accordance with consumer protection legislation, you will be responsible for any decrease in the value of products purchased from HEYRAW.com as a result of any use of the product for other purposes. Therefore, if you decide to return the purchased products, HEYRAW has the right not to accept the returned products or not to fully recover the money paid for the purchased products, which have been changed from their original form or damaged.
4. Payment
4.1 Payment of the value of the products and related costs for transport and delivery must be made using one of the procedures specified in the order form. In no case will you be charged more than the amount specified by the Seller in connection with the chosen payment method.
4.2 In the case of payment by credit or debit card, all details (eg card number or expiry date) will be sent via encrypted protocol to the bank that offers electronic payment services without having access to them. These details will not be used by SALES MOTION SRL, except to carry out the procedure relating to the purchase or refund, in accordance with your rights to recall or to report cases of fraud to the police.
5. Discount codes
5.1 Discount codes allow you to take advantage of discounts on orders from HEYRAW.com.
5.2 Discount codes cannot be exchanged for money under any circumstances.
6. The right to return products in accordance with consumer protection legislation
6.1 According to the law in force, you have the right to return the products that do not correspond to your wishes within a maximum of 14 working days from their receipt. Products are returned by the customer EXCLUSIVELY through the fast courier company Fan Courier.
7. Liability (Indemnification)
The information on the content and compounds used in HEYRAW.COM cosmetic products appearing on the website is not intended to be, nor should it be interpreted as advice or recommendation regarding the use of the cosmetic product. If you have any questions regarding the use of the cosmetic product, please check the label that appears on the product, contact us or consult the specialist doctor.
By using the site, you confirm and accept that the information displayed on the site, including any information provided by medical specialists or experts, is intended for general information purposes only. Our products cannot cause health problems. If you consider it appropriate, you should always seek the advice of a doctor or other qualified help that you may have regarding any medical condition.
The interpretation of any information made available by the site is done only at your own risk.
8. The law
8.1 These General Terms and Conditions of Sale are governed by Bulgarian laws
9. Changes and Updates
The general conditions of sale may be changed, as this is due to new laws and regulations or for other reasons. The new general conditions of sale are valid from the date of publication on HEYRAW.com.
ORDERING AND DELIVERY
YOU CAN ORDER:
through our online store: LINK TO PRODUCTS SECTION
any order made on channels not describe in this document will not be shipped
After receiving the order, the user receives a confirmation by e-mail.
SHIPPING PRICE
Delivery of our products is free.
DELIVERY TIME
Delivery up to 3 working days after order being prepared
!!! A definition when the order be assumed as “prepared”
WHERE WE CAN DELIVER:
Deliveries are made via a courier company FAN courier, Cargus and SAMEDAY to the address specified by you or to an office of the company chosen by you (if the courier company offers this service).
The delivery time depends on location and courier service for selected area
If the consumer does not provide access and conditions for the delivery of the goods to the specified address in the specified period or does not go to the specified office of an Urgent Cargos courier company so as to receive the goods on time, the seller is released from the obligation to carry out the ordered delivery.
RIGHT TO RETURN GOODS PURCHASED
1. Return conditions
In accordance with consumer protection legislation, you can exercise your right to return purchased products at your own expense, without penalty and without having to specify a specific reason. All you have to do is send us an email at ro@HEYRAW.com within 14 working days from the date you received the product.
The products you wish to return must be sent back within 30 days of the date you communicated your decision to us at the following address: BUCUREŞTI, SECTOR 6DRM. SĂBĂRENI Nr. 24-26
If you meet all of the requirements below, we will fully refund the amount of the returned products:
1.1 Products must be unused and in their original packaging
1.2 To show no signs of use.
1.3 Include the original invoice (copy) with which you received the products or your order number
The cost of returning the products is at your expense.
You will be informed if the returned products cannot be accepted because they do not meet the conditions set out in points 1.1, 1.2 and 1.3 of the previous paragraph. In this case, you may choose to have the products delivered back to you at your expense. If you refuse the above delivery, we reserve the right to retain the products and the amount paid for them.
Please note that all duties, taxes and charges you have paid for the delivery of the purchased products (if any) are non-refundable.
2. COMPLAINTS
2.1 Claims for damaged shipments are made:
Or
2.2 Although we offer a 100% guarantee for our products * and the determination of the actual benefit of their use is individual, we assume that there may be customers who are dissatisfied with their effectiveness. In this case, please contact us to see how we can help. If there is a valid reason for the complaint, it can be submitted up to 30 days from the date of receipt of the product.
Please note that hypersensitivity or allergic reaction to the delivered goods cannot in itself be considered a defect of the goods. Similarly, defects in gifts and other free items we provide in addition to your order are not considered defects.
* For the best results of using each product, information can be found on our website www.HEYRAW.com/ro .
If when you purchased the product you want to return, it was accompanied by free items, it is necessary to return them in the appropriate form (complete and unused, in the original unopened packaging)
3. Refund
The refund procedure for returned products begins within 14 days from the date we received them.
The refund period for the amount you paid for the purchase of the returned products depends on the form of payment used:
PERSONAL DATA POLICY
This PERSONAL DATA POLICY is an integral part of the GENERAL CONDITIONS OF USE of the website www.HEYRAW.com (the Site), managed by "PURMERUL" OOD (the Company).
In carrying out our activities, we act as a personal data controller and carry out actions for the collection, processing and storage of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation or GDPR ) and in accordance with applicable national and European legislation.
The way we collect and process the personal data of the data subjects - the end users - is detailed here. Also described are the ways in which you can contact us if you need to.
I. What kind of information is collected through the Site?
In order to benefit from the services of the Site, including to access the online ordering platform of related goods and services, our information system needs certain information about you, through which you can be identified directly or indirectly.
1. Information that the User provides voluntarily:
а) In cases where a certain service on the Site is necessary, we may request that you provide us with the following personal data regarding you:
1) full name
2) valid e-mail address
3) telephone number
4 ) physical delivery address
5) possible preferences or comments
6) additional data (the content intended for the user and/or the user's request);
b) It is possible that the specified categories of personal data will also be requested in the event of a request to us in connection with the exercise of your rights, described below.
2. Information that the Site collects from the User
To implement certain functionalities of our website and the services you access through it, our information system collects information from your electronic device during the performance of standard activities for the normal functioning of WEB operations. In this way, the following additional categories of personal data may be collected, namely:
1) IP address
2) search engine used
3) preferred language settings
4) type of device used to load the site
5) information regarding the operating system of your device
6) data regarding user behavior and their characteristics.
We collect data about the source from which you accessed the site. In any case, we do not collect your publicly available information, including if the link to our site is from a social network.
When you visit the Site, our social media accounts (social networks) and / or use the functionalities and services available on the Site, including creating a user profile and making purchases, certain personal data of yours may be collected and processed by installing small text files - so-called Cookies on your device.
Your data can be used by us for traffic analysis, for advertising purposes, market research and profiling of user groups, systematic reports on the activity of the Site and for the recovery of information intended for consumption, for the improvement of the functionality of the site and its analysis , including but not limited to:
1) actions to create and manage user profiles
2) actions to identify and establish the legal age for online shopping
3) direct marketing of products and services
4) evaluation of advertising effectiveness
5) management and administration of online shopping activities
6) analysis purchase history, preferences and behavior
7) prevention of fraud in relation to payments made
8) management of requests.
Cookies may also be created, accessed, read and manipulated by third parties (our advertising partners, social networks, analytics partners). To find out more details about the conditions under which these third parties use cookies, as well as the data they collect, for what period of time they do so, for what purposes they collect it and how you can prevent or confirm this, you can visit the relevant policies for the use of cookies belonging to these third parties.
More information about the cookies we use and about the general conditions of use of the website can be found on the website, in the section General conditions of use of the website and Policy for the use of cookies.
3. Children's personal data. How do we treat them?
The Site's services are not intended for persons under the age of 18. The Company does not intend and does not wish to collect personal data of children in connection with the services provided through the Site.
If, however, the Company receives information about a minor in connection with the Site's services, we will not process and delete it, unless a specific regulatory or legislative act requires us to process this data in another specific way.
II. Basic principles in data processing and protection
In carrying out our activities, we apply the following basic principles:
1) the data is processed legally, in good faith and in a transparent manner;
2) data is collected only for explicit, specified and legitimate purposes;
3) processed data are reduced to the minimum necessary in relation to the established objectives;
4) data are kept up-to-date and for no longer than necessary;
5) the processing is carried out in a way that ensures an adequate level of security, protection against unauthorized or illegal processing, loss, destruction or damage;
6) third party access to personal data is granted only for essential purposes in order to provide the requested service;
7) maximum assistance is provided in the exercise of rights by the persons concerned.
III. By whom and how is the information collected?
In connection with the following purposes mentioned below, the Site collects information from its visitors, including end users - data subjects.
Personal information that is processed through the website may be collected in the following ways, together and separately:
1. Made available personally and voluntarily by the visitor;
2. By using cookies and other similar solutions to optimize the presentation of the Site, the analysis and the sending of commercial messages.
IV. Why are the data processed, on what legal basis and what is the processing term?
We use the information described above for various purposes based on the relevant legal grounds, namely:
|
Category |
Purpose/Objective |
Legal basis according to RGDP (GDPR) |
The method of collection |
Storage term |
|
1. IP address 2. Browser used 3. Language settings 4. Device used 5. Operating system 6. User information |
to access the full functionality of the Site |
Art. 6, para. 1 b) - in order to fulfill the contract (providing the service - using the website) |
when using the company's website |
up to 36 months* *after completing the session on the site |
|
1. First name and last name 2. Email address 3. Telephone number 4. Delivery address 5. Other information regarding the order |
for the fulfillment of contractual commitments - the conclusion of purchase and sale-purchase contracts and the delivery of purchased products |
Art. 6, para. 1 b) - the processing is necessary in order to fulfill the contract (sale-purchase of products) |
when using the website service for online purchases; when processing orders and related activities |
up to 24 months, with the exception of data processed and stored for accounting and tax purposes, in respect of which the established legal terms apply |
|
1. First and last name 2. Email address 3. Phone number (optional) |
in order to make a contact |
Art. 6, paragraph 1 a) - consent given for processing |
when using the contact form on the company's website |
until the withdrawal of consent or the elimination of the need for processing |
|
1. Name and surname 2. Email address 3. Phone number for sending messages via SMS, Viber or WhatsApp |
for making contact to send a notification for the products selected in the basket in order to fulfill the contractual commitments |
The art. 6, para. 1 b) - processing is necessary for the execution of a contract (purchase and sale of goods) |
when you use the website service for online purchases; when processing orders and related activities |
until the refusal to receive notifications. At any time, the customer can change his mind by requesting to stop the messages. |
|
1. First name and last name 2. E-mail address 3. Telephone number (optional) 4. Address (optional - for replacement, return of amounts and goods) 5. Bank account (if required to return amounts) |
for contact in case of inquiries, complaints, appeals, complaints, requests for replacement, return of amounts and goods |
Art. 6 para. 1 c) - in order to comply with the legal obligation in accordance with consumer legislation |
to communication and/or correspondence with the company representative |
up to 24 months, with the exception of data processed and stored for accounting and tax purposes, in respect of which the established legal terms apply |
|
1. First and last name 2. E-mail address 3. Telephone number 4. Address 5. Data regarding the type and value of the purchases made 6. Other data relevant to the legal relationship with the respective user |
the pursuit of legitimate interests, including in legal disputes, the exercise or defense of legal claims, the recovery of claims |
Art. 6 para. 1 c) - in order to comply with the legal obligation art. 6 para. 1 f) - in order to defend legitimate interests |
to the processing of data in connection with legal disputes, including the collection of outstanding claims through recovery agents and other intermediaries |
up to 12 months from the final completion of the dispute and the settlement of the related financial relations between the parties, with the exception of the data processed and stored for accounting and tax purposes, in respect of which the established legal terms apply |
|
1. Username |
in order to create the user profile on the Site |
Art. 6, para. 1 b) - in order to fulfill the contract (providing the service - using the website) |
when creating the user profile |
until the user profile is deactivated |
|
1. Email address |
for subscription to the newsletter and notifications (communication for news and promotions) |
Art. 6, paragraph 1 a) - consent given for processing |
when requesting the subscription |
until the withdrawal of consent or the elimination of the need for processing |
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1. First name and last name or username 2. Pictures, images (optional) 3. Other content |
in order to publish feedback regarding satisfaction with the services provided and the goods provided |
Art. 6, paragraph 1 a) - consent given for processing |
when submitting or publishing feedback |
until the withdrawal of consent or the elimination of the need for processing |
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1. First and last name or username 2. Email address 3. Phone number for sending messages via SMS, Viber or WhatsApp 4. Data collected through marketing cookies 5. Other data collected through marketing cookies |
for commercial communications, direct marketing of products and services as well as research |
Art. 6, para. 1 a) - consent given for data processing |
for the purpose of giving consent to the data subject to be the recipient of commercial messages and other forms of direct marketing |
until the withdrawal of consent or the elimination of the need for processing. At any time, the customer can change his mind by requesting to stop the messages. |
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1. Personal data and user behavior data collected through cookies |
for traffic analysis, for advertising purposes, systematic reports on the site's activity and for the recovery of information related to consumption, for the improvement of the site's functionality and its analysis, the prevention of fraud related to payments, the evaluation of the effectiveness of advertising, the establishment of the legal age for purchases online |
Art. 6, paragraph 1 a) - consent given for processing art. 6, para. 1 b) - in order to fulfill the contract (providing the service - using the website) |
when visiting the site |
until the withdrawal of consent or the elimination of the need for processing; depending on the individual characteristics and validity of the cookies used |
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1) Email address |
to share information about changes to policies, rules and general conditions and to send system notifications and messages related to the use of the Site |
Art. 6, para. 1 b) - in order to fulfill the contract (providing the service - using the website) |
when using the company's website |
until the user profile is deactivated |
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1. First and last name/username 2. Email address 3. User content |
for the organization of surveys, games with gifts, events and promotion campaigns |
Art. 6, paragraph 1 a) - consent given for processing |
in the case of a request to participate in an organized event, survey, game, campaign |
up to 24 months |
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1. Personal and system data necessary to carry out the transaction |
payment management, including anti-fraud control for credit / debit card payments |
Art. 6 para. 1 b) - in order to fulfill the contract |
upon purchasing a product and making the due payment |
the data will only be transferred to financial institutions for the execution of transactions and are not stored at the Operator |
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1. First and last name 2. Telephone and/or email 3. Physical mailing address |
Official, legal and/or system warnings for legal purposes. |
Art. 6 para. 1 c) - in order to comply with the legal obligation directly applicable to the data operator |
to the exercise of the guaranteed rights of the person concerned |
up to 60 months |
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Data on user behavior and their characteristics. |
Conducting market research to determine business policies, market strategies and pricing by profiling consumer groups |
Art. 6 para. 1 f) - for the purposes of defending legitimate interests |
when using the company's website |
until the completion of the market studies |
In our activity we follow the principle of limiting the purposes of collecting and processing personal data. When the achievement of the stated objectives does not require the processing of certain personal data, we will not do so. However, in certain cases, the collection of your personal data is absolutely necessary to provide you with the requested service (for example, when purchasing and delivering a product, returning or exchanging it, refunding money, issuing tax invoices, etc.) or to fulfill our legal obligations. Any refusal to provide this data may make it impossible to provide the requested service.
V. Measures to guarantee legal and good faith processing. What measures have we taken to protect your data?
In accordance with European law, we maintain adequate, necessary and proportionate technical and organizational measures for the protection of consumer data, including to prevent unauthorized access to it and / or its erroneous or improper use.
The protection of your personal data and information security are among our top priorities. We implement and apply appropriate technical and organizational measures to ensure the security of your personal data. Each work process is carried out while ensuring the security, reliability, confidentiality and availability of information. Our employees are familiar with the legislation in force and internal policies related to the protection and processing of personal data, while respecting high standards of ethics and confidentiality.
The Company uses business systems, procedures and information technology to adequately protect your personal data and ensure its security.
Only authorized personnel (including but not limited to: media department, business development, web marketing, purchasing department, customer service) have access to personal data in our information systems in accordance with their assigned functions and duties .
VI. How do we guarantee security?
When we store information with us, it is physically stored on servers co-located in data centers in Europe, with limited technical and physical access, only by qualified and trained personnel, in accordance with and respecting the best protection practices of the data.
ARE YOU COMING. Who do we share your information with?
If we have the appropriate legal basis in certain situations, we may share your personal information with third parties in the following cases
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The subject of communion |
Description |
Grounds in accordance with the GDPR |
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Contracting counterparties - financial institutions, couriers, insurers, accountants, lawyers, information security consultants, marketing agencies and others |
1. If necessary to fulfill legal or contractual obligations 2. Assistance in managing workflows 3. Pursuing legitimate interests |
Art. 6, para. 1, p. "b", "c" and "f" |
|
Public bodies - tax administration, supervisory and control bodies, local authorities and others |
To fulfill legal obligations |
Art. 6, para. 1, p. "c" |
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Google Analytics, Google Tag Manager, AdSense, Facebook, Klaviyo, Yotpo, Instagram, SalesRay ERP, Twilio and other partners that provide technical customer contact platforms |
Optimizing and managing commercial and marketing processes |
Art. 6, para. 1, p. "a" and "f" |
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Bodies of the justice system, arbitration courts, lawyers, notaries public, state and private executors, mediators, recovery agencies and other intermediaries for debt recovery. |
Pursuing legitimate interests, including in the exercise or defense of legal claims, collection of claims, submission / response to complaints, signals, claims and others to competent state and judicial authorities |
Art. 6, para. 1, p. "c" and "f" |
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Special body of public authorities - authority of powers - administrative, judicial and / or executive |
1. If necessary and the obligation to disclose a trade secret; 2. In relation to the settlement of legal disputes before a competent court and/or arbitration court; 3. Sharing information with law enforcement and financial institutions when required by law or strictly necessary to prevent, detect or investigate criminal activity or fraud. |
Art. 6, para. 1, p. "c" |
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Accounting and control |
To fulfill obligations under accounting legislation or approved international accounting standards. |
Art. 6, para. 1, p. "c" |
VIII. Users' rights in relation to personal data
Below we present the rights of each end user – data subject, guaranteed by European legislation on the protection of personal data:
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Kind of right |
Description |
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The right to information |
At the time of providing his personal data or before they are collected by the operator for processing, the User has the right to be informed about the following main circumstances: 1. Who is the data operator; 2. For what purposes is the processing done; 3. What is the legal basis and / or legal interests; 4. Who can receive access to the data; 5. What is the term for storing this data; 6. What are the rights of users; 7. Whether automated decision-making takes place, including profiling. |
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The right of access |
The user has the right to access his personal data that the administrator processes. This includes the "Right to Information" as well as the source of the personal data and the categories of data that are processed. In the event that personal data is not collected directly from the User, the latter must also receive information about the collection method, the type of processing, the applicable legal basis. |
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The right to rectification |
The data subject has the right to obtain from the operator, without undue delay, the rectification of inaccurate personal data concerning him. |
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The right to data deletion |
The data subject has the right to obtain from the operator the deletion of personal data concerning him, without undue delay. |
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The right "to be forgotten" |
If the operator has made the personal data public and is obliged to delete it, the operator takes reasonable steps to inform the operators processing the personal data that the data subject has requested the deletion by these operators of any links to the respective data or any copies or reproductions of such personal data. |
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The right to restriction of processing |
The data subject has the right to obtain from the operator the restriction of processing if one of the following cases applies: 1. the data subject disputes the accuracy of the data; 2. the processing is illegal, and the data subject opposes the deletion of personal data; 3. the operator no longer needs the personal data for the purpose of processing, but the data subject requests them for establishing, exercising or defending a right in court; 4. the data subject objected to the processing and the verification by the operator is expected. During the limitation period the data may continue to be stored by the operator. |
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The right to data portability |
The user has the right to receive from the operator the personal data concerning him and which he has provided to the operator, in the following cases: 1. the processing is carried out by automatic means; and 2. the processing is based on consent under a contract. This right includes the obligation of the operator to transfer to another operator the personal data mentioned by the User. |
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The right to object to the processing of personal data |
The data subject has the right to object to the processing of personal data concerning him and which is made available to the operator in connection with the performance of a task of public interest; it is necessary for the purposes of the legitimate interests of the operator; profiling or direct marketing is carried out. By exercising this right, the user's personal data can be deleted from the administrator's devices. |
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The right not to be the subject of a processing process, including the creation of profiles |
The data subject has the right not to be subject to a decision based solely on automated processing, including profiling. |
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The right to opposition |
The user has the right to object by submitting a complaint to the data protection supervisory authority if he considers that the processing of personal data concerning him violates the provisions of the General Data Protection Regulation or the relevant applicable legislation. The concerned person can exercise this right in the country of usual residence, at the usual place of work or at the place of the alleged violation. |
If you want to know more about the rights that have been granted to you, how they are exercised and the procedures for this, you can visit the information site of the European Data Protection Authority or the website of the supervisory body.
IX. How can you exercise your rights?
The user can always and at any time exercise his rights. In order to be of maximum use in this process, it is necessary to send us a request by mail or e-mail to dpo@HEYRAW.com . In order to avoid abuses, we reserve the right to request additional data to establish the identity of the applicant and the affected data subject. We will respond to requests regarding personal data within two months, and if an extension of the specified period is required, you will be informed of the extension and the reasons for the delay.
We may refuse to process requests that are unreasonably repetitive or that threaten the privacy of other data subjects. We will provide you with a free copy of the personal data being processed and reserve the right to charge a fee proportionate to the frequency or excess of requests.
X. Who is the person responsible for the processing of personal data?
In relation to the processing of personal data through the Site, the Company acts in its capacity as a personal data operator and administrator of the Site
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Contact details of the data controller |
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Name |
SALES MOTION SRL |
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headquarters |
BUCUREŞTI, SECTOR 6DRM. SĂBĂRENI Nr. 24-26 |
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Management address |
BUCUREŞTI, SECTOR 6DRM. SĂBĂRENI Nr. 24-26 |
|
Cul |
RO36416292 |
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Administrator |
Ivan Gutov |
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email address |
|
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Contact phone |
+40 745 052 526 |
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Contact details of the supervisory authority in relation to the protection of personal data |
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Name |
|
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Address |
Bulgaria, Sofia 1592, bd. "Prof. Tsvetan Lazarov" no. 2 |
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email address |
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If you have any questions or comments regarding this Privacy Policy, you can send us a request by mail or email to the following email address: dpo@HEYRAW.com .
This POLICY REGARDING PERSONAL DATA HAS BEEN ADOPTED AND APPROVED BY "PURMERUL" OOD.
The policy is in accordance with the legislation in force at the time of its approval, as well as with the general European legal framework and the national legal framework in the field of personal data protection. In the event of a change in legislation or in our objectives and practices regarding the processing and protection of personal data, this policy will be adapted accordingly and in an appropriate manner. Information about the changes made will be available on our website.
